Cancellation & Return Policy


Thanks for shopping at IXKANUL COFFEE.

If you are not entirely satisfied with your purchase, we’re here to help.



If you need to cancel our services you can do so in your account's dashboard (click here). Under Manage Subscription you'll fin the option to Cancel at the bottom of the page.  

In that page you can also find the option Pause Subscription on the right side in case you want to renew our services in the future.



You may cancel your order at any time. However, due to the fact that coffee is roasted per order and is perishable, returns are not permitted unless there was an error with your order or unless the USPS takes a prolonged time on delivering your product.

Other items such as apparel, brewing equipment, and other non-perishable food may be returned within 30 days of purchase. For such non-perishable items, customers will be responsible for any and all shipping charges. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

All returned items must be unopen, unused, undamaged, and in the same condition that your received it. Product must be in its original packaging. Items listed as final sale, as well as gift cards, are not eligible for refund, exchange, or credit.

If you wish to return an item, please ship item(s) in their original packaging to the following address accompanied with the return form that was included in the package. If the form is not included with the return package or is incomplete, we will have no way of refunding your account.


Return Address:


9314 Forest Hill Blvd, Suite 400

Wellington, FL 33414


Refunds must be issued to the original payment method and not returned on alternative cards or any other forms of payment. Please allow up to 5 business days to process payment.

If you have any questions regarding your return/exchange, please contact us at

Our Mission

We want you to experience the wonders Guatemala has to offer, one cup at a time. Each coffee bean has a tale to tell of its incredible journey through tropical Guatemalan lands and cultivated by dedicated farmers.

With every cup we serve, we hope to recognize all the unnamed heroes involved, where they come from and how they contributed to the advancement of the industry and the cultures that depend on it.

As you savor your freshly brewed coffee, discover the story of how it arrived at your door and the countless flavors of The Land of Eternal Spring.

Our Beginnings

"Guatemala's coffee is a cultural cornerstone, deeply embedded in our history and economy since the 1850s. It's a symbol of our heritage and holds global recognition.

Growing up there, I didn't truly appreciate our coffee heritage until I left. Abroad, I found people well-versed in our coffee, researching its origins and relishing its flavors. Witnessing its popularity and realizing my own lack of knowledge, I embarked on a journey back home.

Quitting my job, I immersed myself in coffee education. Scaling mountains for the finest micro-lots, learning coastal techniques, and relishing cupping sessions, I fell in love. This led to the creation of Ixkanul Coffee, driven by the desire to share this passion, elevate awareness about the industry's labor, and showcase Guatemala's beauty.

Ixkanul Coffee aims to infuse the love for Guatemala through specialty coffee. We hope our brews inspire you to explore our land one day. Until then, close your eyes, savor a cup of Guatemalan coffee, and transport yourself here."

- André

Meaning of "Ixkanul"

"Ixkanul, which means 'Volcano' in Quiché, one of 22 Mayan languages, symbolizes our essence.

Guatemala's western mountains and valleys are dominated by volcanoes, gracing historical cities. Tourists flock to their trails and breathtaking vistas.

With 37 identified volcanoes, three active ones stand out: Fuego, Santiaguito, and Pacaya. The iconic dormant Agua volcano adds to the allure.

Volcanic eruptions offer coffee trees vital nutrients. Ash blankets the soil, enriching it and enhancing fertility, a boon for farming."

Phonetically: Eesh - ka - nOOL

Why Guatemalan Coffee?

Guatemala is one of the few coffee producing lands where you can find a flavor profile for every taste. The Land of Eternal Spring boasts over three hundred micro climates in in a country the size of Tennessee. 

Winds from the Atlantic and Pacific oceans, constant volcanic eruptions, massive crater lakes, imposing mountain ranges, vast flat plains and consistent rainfall combine to create the perfect conditions to grow some of the best beans on the planet. 

The high-altitude coffee in Guatemala develops a pleasant aroma, full body, delightful acidity and gentle sweetness, resulting in a flavorful, balanced cup. However, each region will highlight one or more of these complex attributes, allowing you to find the flavor you’re looking for.